Cancellation & refund policy

Free trial

New accounts start with a 15-day free trial. A card is required to start it. If you cancel before the trial ends, you won't be charged.

There is one free trial per business: a card or business phone number that was already in a trial starts a paid plan straight away. While the trial is free it includes up to 120 AI call minutes and 200 texts; you can start your plan early at any time to open everything it includes.

Cancelling

You can cancel at any time from Settings → Billing → Cancel subscription, or by emailing us at support@ringmarshal.com. Cancelling stops the next renewal; your plan keeps working until the end of the month (or year) you've already paid for, and then the account stops sending messages and making calls.

Refunds

• Subscription fees are paid in advance and are not refunded, in full or in part, when you cancel or downgrade during a billing period — for monthly and yearly plans alike.
• Usage charges (text messages and AI call minutes beyond your plan's allowance) cover services already delivered and are not refundable.
• If we charged you by mistake (a duplicate payment, or a charge after you cancelled), contact us within 30 days and we'll refund the incorrect amount to your original payment method, usually within 5–10 business days.
• Nothing in this policy limits any refund rights you have under the law that applies to you.

Changing plans

Moving to a bigger plan (or from monthly to yearly) starts right away: you pay the difference for the rest of the current period today. Moving to a smaller plan (or from yearly to monthly) starts at your next renewal, so you keep what you paid for until then; there's no refund or credit for the switch. You can undo a waiting switch from Settings → Billing until it happens. During the free trial a change is free and immediate.

Contact

Questions about a charge: support@ringmarshal.com. RingMarshal is operated by Decamount Technologies Private Limited.